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FAQs

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Frequently Asked Questions.

We’re committed to providing a secure, transparent, and customer-friendly shopping experience. All our policies are designed to ensure your satisfaction and build lasting trust.

Shipping Worldwide

We provide free worldwide shipping on all paid orders. Every order is shipped with insurance and tracking so you can shop confidently, no matter where you are. Delivery timelines may vary depending on location and customs.

Hassle-Free Returns

Custom-made and sale items are final sale, but for other eligible products, returns are accepted if they are unused, in original packaging, and with proof of purchase. Customers cover the return shipping cost.

Secure Payment

Your payments are processed through trusted and encrypted gateways. We ensure your credit card details and personal information remain safe, secure, and confidential.

Yes, we provide free worldwide shipping on all paid orders. However, if you receive promotional or free items, you will need to cover the shipping cost.

  • USA orders: 7–14 business days

  • International orders: 10–30 business days (depending on customs and location)
    Custom/bulk orders may require 2–6 weeks of production time before shipping.

Some items may ship separately due to different warehouse locations or backorders.

Yes. All orders are shipped with tracking and insurance. If your package is delayed or stuck in transit, please refer to our Refund & Resend Policy.

Our prices are displayed in USD and are tax-free. Depending on your country, import duties, taxes, or customs fees may apply and are the customer’s responsibility.

  • Custom-made or made-to-order pieces: Non-returnable, non-refundable.

  • Sale items: Also not eligible for return, refund, or exchange.

Customers are responsible for all return shipping costs. Items must be unused, in original packaging, and accompanied by proof of purchase.

Custom-made and sale items cannot be returned or refunded, but unused, undamaged regular products in original packaging with proof of purchase may be returned within the given window.

In rare cases, partial refunds may be granted for items returned in a damaged condition or missing parts (not caused by RGN).